At Buckley Memorials, maintaining the trust and confidence of our partners, employees, suppliers and vendors is our priority. We don’t just collect your data and not tell you about it. That’s why we have this page to explain exactly where, how, why and when we collect data.
In most cases when using our website, it’s labelled clearly the type of data we request from you. This is used to provide and deliver the best service possible as explained in this policy.
Our Privacy Policy may change from time to time so we keep this page updated constantly. We ask that you check this page frequently to see the changes! This Privacy Policy is effective as of 01/12/2023
Contact Information
Name, E-Mail Address, Contact Number
Professional Information
Company Name, Company Information
Location
IP Address, Location (Region, Country, Area)
Device
Type of Device you use (Mobile/Tablet/Laptop/Desktop), Operating System
Website Usage
Navigation across this website, Time spent, Pages visited and other Analytics Data through Third Party Software like Google Analytics
Generic
We collect the above mentioned in cases like: Marketing, Solutions Enquiry, Sales and Administration.
When you contact Buckley Memorials via E-Mail, Telephone or through the other contact methods available on our website such as Live Chat and Forms, Contact. Professional and Location Information will be collected to deliver the best possible service. We record all calls for training & monitoring purposes when you contact us on 01244 548 379 or 0800 093 6800.
Training, Monitoring and Quality
Calls (01244 548 379 or 0800 093 6800), Live Chats and Email Transactions may be recorded for the use of training, monitoring and quality purposes.
Marketing
Upon using the Contact Form or other forms available on our website, you will automatically be listed as a contact on our E-Mail Marketing list. This newsletter is to provide you with Solutions, Latest News, Company Information and other Buckley Memorials related information. You may also enter this list by Signing up to our E-Mail Marketing Newsletter available at the footer of this site with button “Subscribe”. If you’d like to be removed from these communications, you are able to do so by using the “Unsubscribe” feature at the bottom of each marketing e-mail you receive or, get in touch directly by emailing us at contact@buckleymemorials.com
This list is not traded, rented or given to any other business or organisation.
Analytics
When you visit www.buckleymemorials.com, we use Third Party Services (Google Analytics) which collect Location, Device and Website Usage information alongside other Analytics Data. This is to log behaviour patterns, website usage, metrics and analytics. Google Analytics does not collect or process identity information.
Under no circumstance will Google be able to access personal identity information when you use the Buckley Memorials website.
E-Mail Marketing
We use a Third Party Provider called Sendinblue to deliver e-mails. By running campaigns and newsletters, we collect statistics such as: E-Mail opening, button/link clicks and other e-mail related statistics within these marketing emails. You may find more information at sendinblue.com.
You may unsubscribe from these E-Mail Marketing emails by clicking the unsubscribe button on any of the email footers or by emailing us at contact@buckleymemorials.com
Live Chat
We may have Live Chat available across all pages at buckleymemorials.com – Available during business hours, you are able to instantly message us to have your questions answered faster. We use a Third Party Service called tawk.to to make this Live Chat possible. This widget collects Location and Device Information along with any Personal / Professional Information you specify when you initiate the chat. Further information to drift.com is available on their website – tawk.to
You are able to download your Chat Transcript from within the chat.
Security
As we are dedicated to keeping information secure, compliant to GDPR, we use various methods of physical, electronic and managerial ways to store your data to ensure security and safeguarding.
Control of Information
You have control of information and we’re more than happy to work with you to ensure satisfaction however, Analytic Information and other information that is not Personal Identifiy information is collected automatically as soon as you visit www.buckleymemorials.com through caching, analytics and other methods.
If you’re unhappy with this, please leave our website. If you’d like any personal information to be removed once you’ve contacted us or entered your details on our site, please contact us at contact@buckleymemorials.com
For more information regarding our Privacy Policy, please get in touch using any of the contact methods provided or by emailing contact@buckleymemorials.com